hp laptop touch screen stopped working after windows 10 update

Title: Fix a Touchscreen that does not Respond to Touch or Responds Intermittently HP Support
Channel: HP Support

Fix a Touchscreen that does not Respond to Touch or Responds Intermittently HP Support by HP Support

hp laptop touch screen not working after windows 10 update

HP Touchscreen DEAD After Windows 10 Update?! (FIX INSIDE!)

HP Touchscreen Troubles After Windows 10? Don't Panic! (Solutions Ahead!)

Hey there, fellow tech enthusiasts! Have you ever felt that heart-stopping moment when your favorite gadget suddenly goes rogue? You're happily tapping away, then—bam!—your HP touchscreen freezes after a Windows 10 update. It is frustrating, right? Well, if you're staring at a lifeless screen, you're definitely not alone. So, breathe easy. We're diving deep into this frustrating issue. You won't be left in the dark.

Initial Shock: The Aftermath of the Update

It's true; updates can sometimes be a double-edged sword. One minute, everything's humming along. The next, your shiny HP touchscreen seems to have taken a permanent vacation. You try everything. Power cycling, restarting – all to no avail. At this point, a wave of dread washes over you. It is understandable. Don't worry, most often, there’s a fix. It just requires some detective work. This is where we come in.

Understanding the Culprit: Drivers, Drivers, Drivers!

Often, the root of the problem lies within the drivers. These essential software components allow your hardware to “talk” to your operating system. Moreover, Windows updates, while generally beneficial, can sometimes introduce compatibility issues. Consequently, your touchscreen driver might become corrupted or outdated. This disruption prevents your HP device from knowing what it should do.

Troubleshooting Tactics: Your Step-by-Step Guide

Okay, let’s become digital repair people. First, take a deep breath. Next, arm yourself with some knowledge.

• The Device Manager Detective: Press the Windows key and the 'X' key. Then, select “Device Manager” from the menu. Look for "Human Interface Devices." If you see a warning icon—a yellow triangle, pay close attention, Now, right-click on your touchscreen device, and select "Update driver.'' Select the option to search automatically for updated driver software. Windows should hunt for the latest driver. However, you might need to repeat this several times.
• Rollback if Possible: If the problem started right after an update, and if the option is available, try rolling back the driver. In Device Manager, right-click your touchscreen device. Select "Properties." Then, click the "Driver" tab. There's a "Roll Back Driver" button. Use it. Rollback returns your system to the previous working state.
• Manual Driver Search: If the automatic update fails, head to the HP support website. Find your specific HP model. Search for the touchscreen drivers. Download and install them manually. Often, dedicated support pages are the treasure troves.
• Check Windows Updates Again: Even though it's the update that possibly caused the issue, re-run Windows Update. Make sure all updates are installed. Sometimes, a subsequent update can resolve the problem.

The Nuclear Option (But Don't Be Scared!)

If all else fails, consider reinstalling Windows. Bear in mind that this is a more involved process. Back up your important files beforehand. Then, create a bootable USB drive with the Windows installation media. Finally, boot from the USB, follow the on-screen prompts, and reinstall Windows. Although it is daunting, it can be a complete reset.

Calibration Can be Key:

After driver reinstalls or Windows updates, recalibrating your touchscreen seems basic. However, this can often make a world of difference. Search for "Calibrate the screen for pen or touch input" in Windows search. Follow the instructions to calibrate.

Preventative Measures: Safeguarding Your HP in the Future

Now, let's look at how to prevent a repeat performance.

• Delayed Gratification: Consider postponing Windows updates for a few days. This will allow time for any major update bugs to surface.
• Driver Backup: Before performing any major system changes, back up your drivers. There are free tools available to do this. This can save you a headache later.
• Regular Maintenance: Keep your system clean and optimized. Regularly run disk cleanup and defragmentation tools. This helps to keep your system performing reliably.

The Bottom Line: Hope and Solutions

So, there you have it. I hope this guide helps you fix your unresponsive HP touchscreen. From driver issues to full system reinstalls, you now have the skills. Remember, technology can be frustrating. However, solutions always exist. While the initial shock of a malfunctioning touchscreen is disheartening, knowing you have options is empowering. Moreover, these steps should bring your HP device back to life. Get back to enjoying your tech.

Final Thoughts: Stay Informed, Stay Tech-Savvy

In conclusion, keep learning. Understanding your tech is half the battle. Don't be afraid to experiment and explore. Stay informed about potential issues. You now have the knowledge to troubleshoot this common problem. So go forth, conquer that tech conundrum, and enjoy your newly functional HP touchscreen. You've got this!

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HP Touchscreen DEAD After Windows 10 Update?! (FIX INSIDE!)

Hey everyone! Let's be honest, there is nothing more annoying than your touchscreen going kaput, especially after a Windows 10 update. You reach out, expecting that smooth swipe, that satisfying tap, only to be met with…nothing. Just a blank, unresponsive screen. Sound familiar? If you're nodding your head, you're in the right place. We've all been there, staring at our HP laptops, wondering, "Why me?" Well, breathe easy, because we're going to crack this code together. This isn’t just a generic troubleshooting guide; it’s a journey. Think of it as a digital detective story. We'll unravel the mystery of the dead touchscreen and bring it back to life, piece by piece.

The Dreaded Aftermath: The Touchscreen Turns Silent

It hits you like a brick wall. One minute, you're swiping left, right, and center, enjoying the sleek convenience of your HP touchscreen. The next? Complete and utter silence. No response. Nada. You feel like you've been robbed of a part of your computer. It’s frustrating, to say the least. This usually happens after a Windows 10 update, and it can leave you feeling helpless and a little bit tech-challenged. Don't worry, you aren't alone. Literally millions of HP laptop users experience this, and thankfully, solutions exist. It's like your touchscreen has gone on a permanent vacation… until we bring it back home!

Why This Happens: The Usual Suspects

Okay, so what exactly caused this digital disappearance? Well, it's usually a few key players at the scene. Think of it as a digital crime scene. The most common culprits are:

• Driver Corruption: This is the big one. The drivers, the software that allows your touchscreen to communicate with your computer, get corrupted or become outdated during the update process. It's like a bad translation, your touchscreen can’t understand what Windows is saying.
• Compatibility Issues: Sometimes, a new Windows 10 update just doesn't play nice with your specific HP model. It’s like two people who speak different languages.
• Hardware Glitches: Let's be honest, electronics can be temperamental. A minor hardware issue could be the culprit, although this is less common. Think of a loose wire; it just needs a little nudge.
• Power Settings Shenanigans: Power settings can sometimes mess with your touchscreen functionality. It's like your computer is trying to save energy and accidentally putting the touchscreen into hibernation.

Step 1: The Classic Reboot (The "Have You Tried Turning It Off and On Again?" Approach)

Before we dive into the nitty-gritty, let's start with the tech equivalent of a good night's sleep: the reboot. I know, I know, it sounds too simple. But trust me, often a simple restart can work wonders. It’s like giving your computer a fresh start! Close all your programs, save your work, and restart your HP laptop. Give it a couple of minutes, and then see if your touchscreen magically springs back to life.

Step 2: Driver Detective: Updating and Reinstalling

If a restart didn't do the trick, it's time to become a driver detective. This is where we dig into the heart of the matter.

• Access Device Manager: Right-click on the Windows Start button (the little Windows logo in the bottom-left corner of your screen) and select "Device Manager." This is your command center.
• Find Your Touchscreen Device: Look for a section labeled "Human Interface Devices" (HID) or "Monitors." Expand it. You should see an entry related to your touchscreen. It might say something like "HID-compliant touch screen."
• Update the Driver: Right-click on your touchscreen device and select "Update driver." Choose "Search automatically for drivers." Windows will search for the latest drivers online and install them. If this works, you're back in business! It's like finding the missing piece of the puzzle.
• Reinstall the Driver (If Updating Fails): If updating doesn’t work, right-click your touchscreen device again, but this time select "Uninstall device." Restart your laptop. Windows should automatically reinstall the driver when it restarts.

Step 3: Compatibility Mode: Playing Nice with Old Software

Sometimes, the updated driver might not be fully compatible with your specific HP model. In this case, we can use compatibility mode. It essentially tricks the driver into thinking it's running on a previous version of Windows.

• Locate the Driver File: Go back to Device Manager. Find the driver you wish to install. (You might need to search on HP’s website for this particular driver file).
• Run in Compatibility Mode: Right-click on the driver file you've just downloaded. Select "Properties." Go to the "Compatibility" tab. Check the box that says "Run this program in compatibility mode for:" and select an older version of Windows from the dropdown menu (e.g., Windows 8 or Windows 7). Click "Apply" and then "OK." Run the setup.

Step 4: Power Plan Power-Ups

Windows power settings can sometimes interfere with your touchscreen. Let’s make sure we're not inadvertently putting your touchscreen to sleep.

• Access Power Options: Type "power plan" in the windows search bar and select "Choose a power plan". OR simply find "Power Options" within your control panel.
• Change Plan Settings: Click on "Change plan settings" for your currently active plan. (Note: You might want to switch it to High Performance during testing. You can always change it back later.)
• Advanced Settings: Click "Change advanced power settings."
• USB settings: Expand the "USB settings" and disable or switch off any energy-saving options for these devices.
• Display Settings: Expand "Display." Set "Turn off display after:" to "Never" or a longer duration.
• Apply Changes: Click "Apply" and then "OK."

Step 5: Hardware Check (Checking the Physical Component)

Okay, let's tackle the hardware situation. It’s rare, but sometimes it’s just a case of a physical issue.

• External Monitor Test: Connect an external monitor. If the touchscreen works on the external monitor, the problem is likely with your laptop's display, LCD panel, or the connection to the touchscreen. You may need to take it to a repair shop.
• Physical Inspection: Check for any loose cables or any apparent physical damage. Don't tinker with anything if you're not confident. This is a job for a professional.

Step 6: System Restore: Taking a Trip Back in Time

System Restore is like a digital time machine. It allows you to revert your computer to a previous state, before the Windows 10 update messed everything up.

• Search for System Restore: Type "Create a restore point" in the Windows search bar and open the System Properties window.
• Open System Restore: Click the "System Restore" button.
• Choose a Restore Point: Select a restore point before the Windows 10 update that caused the issue.
• Follow the Prompts: Follow the on-screen instructions to complete the restore process. This might take a while, so be patient. Think of it as hitting the rewind button on your computer.

Step 7: The Nuclear Option: Resetting Windows 10 (Last Resort)

This is a last resort, the digital equivalent of nuking your computer. It wipes your hard drive. Back up everything before attempting this. If everything else has failed, a reset might be your only option.

• Access Recovery Options: Click Start, then Settings > Update & Security > Recovery.
• Reset This PC: Under "Reset this PC," click "Get started."
• Choose Your Options: You'll be given the option to keep your files or remove everything. Choose the option that best suits your needs, but again, back up everything first!

What if it Still Doesn't Work?!

Don't panic! If none of these solutions work, there might be an underlying hardware issue. It’s like needing a mechanic for your car. It’s time to consider the following:

• Contact HP Support: Your laptop might be under warranty, and HP's support team can provide assistance.
• Take it to a Tech Expert: If your warranty has expired, a local computer repair shop can diagnose and fix the problem.

Preventing Future Touchscreen Troubles

Once you've resurrected your touchscreen, you'll want to keep it alive and kicking. Here are some tips:

• Delay Updates! The next time a Windows 10 update pops up, you can delay it for a while.
• Create a System Restore Point Before Updates: It's your digital safety net.
• Keep Drivers Updated (But with Caution!): Always make sure you are downloading driver updates from the official HP website!

Closing Thoughts: Keep Calm and Touch On!

So, there you have it! We've walked through the steps to bring that dead touchscreen back to life. I hope these solutions help you get back to swiping and tapping without frustration

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Title: hp touch screen not working FIX stopped working after update install
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Laptop Working

HP Touchscreen Malfunction Following Windows 10 Update: A Comprehensive Troubleshooting Guide

The touchscreen on your HP device, once a seamless interface for productivity and entertainment, now lies dormant. The culprit? A Windows 10 update. This predicament, while frustrating, is fortunately solvable. We've compiled a comprehensive guide to navigate the often-complex landscape of software conflicts and hardware inconsistencies, offering practical solutions to restore your HP touchscreen functionality. Prepare to delve deep into the potential causes and embrace powerful, targeted fixes.

Identifying the Root Cause: Pinpointing the Source of the Problem

Before initiating any repairs, accurate diagnosis is paramount. A malfunctioning touchscreen after a Windows 10 update stems from several potential sources. Understanding these possibilities will streamline the troubleshooting process, ensuring that the correct actions are undertaken.

• Driver Incompatibility: The most prevalent cause involves driver incompatibility. Windows updates can sometimes introduce or alter device drivers, rendering them incompatible with the specific hardware configurations of your HP touchscreen. Identifying the correct drivers is the first place to start.
• Software Conflicts: Specific applications installed on your system could be interfering with touchscreen functionality. These conflicts often manifest as intermittent responses or complete touchscreen failure.
• Operating System Corruption: While less common, file corruption within the Windows operating system itself can adversely affect hardware performance. Such issues might be detected during the troubleshooting.
• Hardware Malfunctions: Although less likely, a hardware fault might have manifested coincidentally with the Windows 10 update that occurred. A physical inspection to confirm the cause of issue is necessary.

Step-by-Step Solutions: Restoring Your HP Touchscreen

The following steps are arranged in order of probability and ease of execution. Try each step, verifying touchscreen functionality after each attempt, before proceeding to the next solution.

1. Driver Rollback: Returning to a Previous Configuration

The most direct route to rectify driver incompatibilities lies in reverting to the previously functioning driver version. Here's how:

1. Device Manager Access: Right-click the Windows start button and select "Device Manager." This central console provides access to all connected hardware components.
2. Locate the Touchscreen Device: Within Device Manager, expand "Human Interface Devices" or "HID." Your touchscreen will likely appear as "HID-compliant touch screen" or a similar descriptive name.
3. Driver Properties: Right-click on the touchscreen device and select "Properties." A new window will emerge containing device details.
4. Driver Tab: Navigate the "Driver" tab. Here you must find the following option.
5. Roll Back Driver: If the "Roll Back Driver" button is active and clickable, click it. This process will uninstall the most recent driver update and restore the earlier version. Follow on-screen prompts to finalize the process.
6. Restart: Reboot your computer after the rollback is complete. This refreshes the system and applies the changes.

2. Driver Update: Installing the Latest Compatible Drivers

If a rollback fails, the next step is to ensure you have the latest, compatible drivers. This is frequently the most effective solution, especially when the original drivers are missing.

1. Device Manager Revisited: Again, access the Device Manager as outlined earlier.
2. Update Driver: Right-click the touchscreen device, select "Update driver," and choose "Search automatically for drivers." Windows will attempt to locate and install the most recently available drivers.
3. Manufacturer Website: If Windows is unsuccessful, navigate to the HP support website. Enter your product model number, which can typically be found on the bottom of your laptop or on the original packaging.
4. Driver Downloads: Locate the "Drivers" or "Software and Drivers" section. Download the most recent drivers for your specific model and operating system (Windows 10).
5. Driver Installation: Run the downloaded driver package and follow its on-screen instructions. Restart your computer after installation.

3. Run the Hardware Troubleshooter: Windows Built-In Diagnostic

Windows incorporates diagnostic tools designed to automatically detect and possibly resolve common hardware issues.

1. Access Troubleshoot Settings: Open the Windows Settings app (Windows key + I).
2. Troubleshoot: Click on "Update & Security."
3. Additional Troubleshooters: Select “Troubleshoot” and then click on "Additional troubleshooters".
4. Hardware and Devices: Locate “Hardware and Devices” and click on it to activate the tool.
5. Run the Troubleshooter: Click "Run the troubleshooter" to initiate the diagnostic process. Follow any prompts and reboot your system when prompted.

4. Software Conflict Resolution: Identifying and Addressing Interference

Certain applications might be interfering with touchscreen functionality. Identify and eliminate potential conflicts.

1. Clean Boot: Perform a clean boot to start Windows with a minimal set of drivers and startup programs:
   • Simultaneously press the Windows key and R.
   • Type msconfig and press Enter.
   • Navigate to the "Services" tab.
   • Check "Hide all Microsoft services."
   • Click "Disable all."
   • Navigate to the "Startup" tab.
   • Click "Open Task Manager."
   • Disable all startup items.
   • Close Task Manager and click "OK" in System Configuration.
   • Restart your computer.
2. Application Testing: After reboot, test the touchscreen functionality. If it works, it indicates a conflict.
3. Re-enable gradually: If the touchscreen works after a clean boot, re-enable programs and services (one at a time or in small groups) via the Task Manager within Windows, testing the touchscreen after each re-enablement. This reveals which application is creating the conflict.
4. Update/Uninstall: Once you've identified the offending application, consider updating it or, if that yields no positive outcome, uninstalling it to resolve the conflict.

5. System File Checker (SFC) Scan: Repairing System Corruption

This tool scans for and repairs corrupted system files that might impact touchscreen performance.

1. Command Prompt (Admin): Right-click the Windows start button and select "Windows PowerShell (Admin)" or "Command Prompt (Admin)."
2. SFC Command: Type sfc /scannow and press Enter.
3. Scan Execution: The scan may take some time to complete. Allow it to run to 100%.
4. Restart: After the scan finishes, restart your computer. This applies the file repairs, addressing potential underlying system issues.

6. Resetting or Reinstalling Windows: A More Drastic Solution

If the above steps prove unsuccessful, a fresh installation of Windows might be necessary. This is a more involved process, but it can resolve deeper-seated software conflicts or corruption hindering the touchscreen. This solution should be used as a last resort.

1. Backup Data: Before proceeding, back up all essential data to an external storage location.
2. Reset This PC: Open Settings > Update & Security > Recovery, and select “Reset this PC.” Choose to “keep my files” or “remove everything,” depending on your preference. This is the easiest way to get a fresh install of Windows.
3. Clean Installation (Advanced): If the reset fails, consider a clean installation using a USB drive. You'll need to download the Windows 10 installation media from Microsoft's website, create a bootable USB drive, and boot from it to install Windows.

7. Hardware Inspection: Ruling Out Physical Damage

While less probable, any physical damage might have coincided with the Windows update. Here's how to check:

1. External Examination: Inspect the touchscreen surface for any cracks, chips, or damage.
2. Cable Connections (If Accessible): If you’re comfortable doing so, open up your laptop (carefully, following HP’s specific disassembly guides) to check the touchscreen’s cable connection to the motherboard. Ensure the cable is properly connected and free of any visible damage.
3. Professional Inspection: If you suspect hardware damage but are not comfortable with disassembly, seek professional repair from a qualified technician.

Preventative Measures: Maintaining Future Touchscreen Functionality

While these fixes should rectify the problem, adopting preventative measures will lessen the likelihood of future issues.

• Delaying Updates: Occasionally, it's wise to defer Windows updates for a brief period, allowing time for HP and Microsoft to recognize and resolve driver compatibility issues.
• Review Driver Updates: Before installing any new driver updates, review online forums and HP support resources to identify potential issues experienced by other users.
• Regular Backups: Maintain regular backups of your system, which allows for efficient restoration to a previous working state if problems arise.
• Anti-Malware Protection: Employ robust anti-malware software to combat potential software conflicts and other problems.

By following these steps, you can effectively troubleshoot and resolve touchscreen issues on your HP device. Remember, this is a systematic approach, and patience is key. If all else fails, don't hesitate to seek professional HP support or technical assistance. Your HP touchscreen will be back to its responsive self in no time.

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